Kite Software User Agreement

Kite Software User Agreement

Date of Publication: 27 Oct 2025

Effective Date: 27 Oct 2025

Welcome to the Kite software (hereinafter referred to as “the Software” or “Kite”) and use its related functions and services. Please read the Kite Software User Agreement (hereinafter referred to as 'this Agreement') thoroughly and ensure that you fully understand it, especially the provisions that exempt or limit liability, the provisions regarding rights, licensing and use of the services, and the terms relating to applicable law and dispute resolution. Key terms, such as disclaimers or limitations of liability, are highlighted in bold and require careful attention. If you do not fully accept all the terms of this Agreement, you should immediately stop using, logging in to or browsing these services. By continuing to use, log in to or browse these services, you are deemed to have fully understood and agreed to this Agreement and are deemed to have committed to being bound by it.

1. Scope of Application​

  1. This Agreement is entered into between the user (“you”) and Nanjing Xiyin E-Commerce Co., Ltd. (hereinafter referred to as “SHEIN” or “we”) regarding the download, installation, use, and reproduction of the Software, as well as the use of related services.
  2. This Agreement includes the main body of this Agreement, the Kite ROW Privacy Policy, and all policies, rules, statements, notices, warnings, reminders, and explanations that SHEIN has already published or may publish in the future for the purpose of managing the Kite product and software (hereinafter referred to as “Rules”). Once published, the aforementioned Rules shall constitute an integral part of this Agreement and carry the same legal effect as this Agreement.

2. Contents of the Service​

  1. The Service refers to the security and efficiency tools provided by Kite to users, including but not limited to remote office connection, application downloading, security checks, and other services (hereinafter referred to as “the Service”). These functionalities may be optimised or modified according to changes in user demands, differences in service versions, unilateral decisions of the service provider, or temporarily suspended due to regular or occasional maintenance.
  2. SHEIN provides various forms of service software, including PC and mobile clients (iOS and Android versions), with specifics subject to that which is provided by SHEIN. SHEIN will continuously enrich the range of endpoints and formats through which you may access the Service. If you have already registered to use one form of the Service, you may use other versions of the Service with the same account, and this Agreement shall automatically apply to your use of all versions of the Software and related services.
  3. We reserves the right, at any time and at its sole discretion, to update, upgrade, modify, transfer, or discontinue the Service or any part thereof and its related features and application software. You agree that SEHIN is under no obligation to notify you of any of the above actions and shall not be liable to you or any third party for any consequences thereof.
  4. Users of the Service must be employees within SHEIN’s organisational structure or outsourced personnel, agents, natural persons, partners, or suppliers’ employees and their authorised personnel or agents holding written authorisation from SHEIN, and must maintain such identity. You may enjoy the services provided by this Software to the organisation and its authorised personnel; at the same time, you agree and authorise SHEIN to manage your user identity and related rights and interests based on that identity, including but not limited to joining, deletion, adjustment of permissions, and restriction of service content. You undertake to comply with the specifications of this Software and to use the Software in accordance with SHEIN’s authorised scope and guidelines. Should you lose your authorised identity, SHEIN is entitled to restrict or delete any service content based upon that identity.

3. Scope of Licence for the Service​

  1. The Service may only be installed or used by authorised users. Each Software licence obtained by the user is limited to use as specified under this Agreement.
  2. Users are granted a non-transferable, non-exclusive licence to use the Software. Users may install, use, display, or run the Software on terminal devices for non-commercial purposes.
  3. Any other rights not expressly granted in this clause or any other terms of this Agreement are reserved by SHEIN. You must obtain additional written permission from SHEIN to exercise these rights. Any failure by SHEIN to exercise any of the aforementioned rights does not constitute a waiver of such rights.

4. Software installation​

  1. Users may obtain the Software only via download links provided by SHEIN.
  2. If users obtain the Software or an installer bearing the same name as the Software from an unauthorised third party, SHEIN does not guarantee that the Software will work properly and will not be liable for any loss caused to the user as a result.

5. User Accounts​

  1. Where you use the Service by means of account log-in, you must ensure that the identity and other relevant information you submit is true, accurate, complete, and reflects your current circumstances. You understand and undertake that your account and other information used for this Service, as well as any other personal information, must not contain any unlawful or undesirable information, and you may not, without authorisation, use another person’s name (including but not limited to impersonating another person’s name or account in any way likely to cause confusion). During use of the account, you must comply with relevant laws and regulations and must not infringe upon or harm the legitimate rights and interests of other citizens, or engage in any conduct detrimental to social order or public decency. SHEIN reserves the right to review your account information.
  2. You understand and agree that all ownership and relevant rights in the Software account belong to SHEIN. Once you have completed your first log-in, you are only granted the right to use the account. Your account is for your personal use only; it is prohibited to gift, lend, lease, transfer, sell, or otherwise permit others to use the account in any form without written consent from SHEIN. If SHEIN discovers or has reasonable grounds to believe that the user is not the original registrant of the account, SHEIN reserves the right to suspend or terminate the provision of services to that account and to cancel the account without notifying you and without bearing any legal responsibility to the account user. Any loss resulting from the clearing or loss of all data, information, etc., generated from your use of this Service shall be borne solely by you.
  3. You are responsible for maintaining the security and confidentiality of your personal account. If your account is stolen or lost due to your own reasons or other force majeure factors, you shall be solely responsible, and SHEIN does not assume any liability.
  4. You fully understand and agree that you are responsible for your own use of the Kite and related services, and all actions undertaken when logging into and using your account, and must ensure compliance. SHEIN assumes no responsibility for any related legal restrictions or risks. You should use your own judgement regarding the content you encounter when using this Service and bear all risks arising from the use of such content, including those resulting from reliance on the correctness, completeness, or usefulness of the content. SHEIN is unable and will not be held liable for any losses or damages you may incur as a result of the aforementioned risks.

6. Data Protection​

  1. When using this Software, the collection and processing of your personal data will be processed by SHEIN. You hereby agree and acknowledge to SHEIN’s relevant agreements and polices not limited to privacy notice.
  2. Kite highly respects and attaches great importance to the protection of users’ personal data. Kite adopts secure storage and transmission methods to ensure the safety of user information.
  3. Kite will employ various security technologies and programmes to establish stringent management systems aimed at protecting users’ personal data, in order to reduce and control the risks of unauthorised access, use, or disclosure.
  4. In the course of providing services, this Software may obtain your device information, network information, and other personal information in order to provide you with VPN, application downloads, office security checks, and other services.
  5. Kite will not share users’ personal data or publicly disclose users’ sensitive or special category of personal data to other companies, organisations, or individuals, unless otherwise allowed by laws and regulations. For further information regarding policies related to personal information and privacy protection, please refer to the Kite ROW Privacy Policy.

7. User Code of Conduct​

  1. Users fully understand and agree that SHEIN only provides users with Kite Software technology, and you shall be solely responsible for all actions and results arising from your use of the Service. Accordingly, you should be aware that when using these Software services, there may be risks stemming from others’ illegal or improper conduct (or information), and you should exercise your own judgement and actions, bearing all associated risks yourself.

  2. Users understand and agree that, in order to provide efficient services, this Software may use processing power and bandwidth resources from your terminal device. You must prepare the necessary hardware equipment and software tools to access the Internet at your own cost, including computers, modems, related software and settings, or other devices to access the Internet, and are responsible for any related telephone or Internet service fees. You hereby grant this Software full permission to use your computer’s processor and bandwidth for the limited purpose of enabling the Software to provide the services set out in this Agreement.

  3. Unless otherwise specified, the services under this Agreement may only be used for non-commercial purposes. You undertake not to reproduce, copy, sell, resell, or use any part of this Service or the use or acquisition thereof for advertising or any other commercial purposes, including but not limited to such uses.

  4. Standards for Information Content. ---Users shall not use this Service to store, publish, disseminate, or republish the following types of information or content:

    • Any content (information) that contravenes national laws, regulations, or policies;
    • Information involving state secrets and/or security;
    • Superstitious content and/or obscene, pornographic, vulgar material or information inciting criminal behaviour;
    • Lotteries, gambling games, or other forms of betting with prizes;
    • Information that disrupts the security or operation of the Internet;
    • Information infringing the lawful rights and interests of others and/or other content detrimental to public order, safety, or morals, as well as links containing the aforementioned content.

    You agree that your enterprise has the right, at its sole discretion, to determine whether content published by users constitutes a violation of the Service terms or legal regulations. You undertake to make adjustments upon receiving notification from your enterprise so as to comply with legal provisions or the terms set out in this Agreement; otherwise, SHEIN or the authorised enterprise reserves the right to terminate the provision of products and services under this Agreement to you.

  5. Software Usage Regulations. ---Unless otherwise stated, users must not use this Software for any unlawful purposes. Specifically, you must not engage in the following activities:

    • Remove any copyright information or content from this Software or any other copies thereof;
    • Reverse engineer, decompile, or disassemble this Software, or otherwise attempt to discover its source code;
    • Damage or modify the client-side programme of this Software, or exploit vulnerabilities and errors in the programme to disrupt the normal operation of the Software or spread such vulnerabilities or errors;
    • Engage in any activity involving content for which SHEIN owns intellectual property rights, including but not limited to use, rent, lend, copy, modify, link, reproduce, compile, publish, release, or establish mirror sites;
    • Copy, modify, augment, delete, attach, operate, or create any derivative works, in any form, pertaining to the data released into any terminal memory during the operation of this Software, the interactive data between client and server during Software operation, and system data required for the operation of this Software. This includes but is not limited to using plug-ins, external programmes, or other third-party tools/services not authorised by SHEIN to access this Software and related systems;
    • Alter or forge instructions and data during Software operation so as to increase, remove, or change functionality or operational effects of the Software, or operate or disseminate software/methods used for such purposes to the public, regardless of whether such acts are for commercial ends;
    • Log in to or use the Software and services via third-party software, plug-ins, external programmes, or systems not developed or authorised by SHEIN, or produce, release, or distribute such tools;
    • On your own initiative, by authorising others, or by using third-party software, interfere with this Software and its components, modules, data, etc.;
    • Attack or break into SHEIN’s servers or server-side programmes, or cause server overload;
    • Engage in any activity that endangers computer network security, including but not limited to using unauthorised data or accessing unauthorised servers/accounts; entering public computer networks or another person’s computer systems without permission and deleting, modifying, or adding to stored information; attempting without authorisation to probe, scan, or test systems or network vulnerabilities of the Software or otherwise undermining network security; deliberately spreading malicious programmes or viruses; or forging TCP/IP packet names or partial names and similar behaviours;
    • Other actions not expressly authorised by SHEIN.

  6. Service Operation Standards. ---Unless otherwise stated, users must not use this Service for any unlawful purpose. Specifically, you must not engage in the following activities using the services provided by this Software:

    • Submitting or publishing false information, or impersonating or misusing another person’s name;
    • Disseminating unsolicited emails, advertisements, or information, or publishing content relating to Section7.4 of this Agreement;
    • Interfering with or disrupting the network services of the Software or the normal use by other users;
    • Promoting or cross-promoting through the Software account and any functions, as well as third-party platforms, without written permission from SHEIN;
    • Publishing, transmitting, distributing, or storing content that infringes on the intellectual property rights, trade secrets, or other lawful rights of others;
    • Using the Service in important areas including but not limited to nuclear facilities, military uses, medical facilities, transportation, or communications;
    • Engaging in any activities beyond normal internal or external communication between users; • Infringing the commercial interests of SHEIN, or engaging in any actions which could cause harm to or be detrimental to SHEIN;
    • Creating, publishing, operating, or distributing methods or tools related to any of the above behaviours, regardless of whether these actions are for commercial purposes;
    • Creating, publishing, using, or distributing malicious programmes intended to steal Software accounts, personal information, or property of others;
    • Any other actions in violation of laws and regulations, infringing the lawful rights and interests of other users, interfering with normal product operation, or not expressly authorised by SHEIN, as well as any actions which may cause adverse effects to SHEIN or are prohibited by national regulations.

8. Intellectual Property and Confidentiality​

  1. SHEIN is the intellectual property rights holder of the Software. All copyrights, trademark rights, patent rights, business secrets, and other intellectual property relating to the Software, as well as all intellectual property rights in the content provided within the Service (including but not limited to software, technology, programmes, web pages, text, pictures, images, audio, video, charts, page layouts, and electronic documents), belong to SHEIN. Without written permission from SHEIN, you must not use, or permit any third party to use, for any commercial or non commercial purpose (including but not limited to monitoring, copying, distributing, displaying, mirroring, uploading, or downloading content from this Software and related services via robots, spiders, or any other programmes or devices).
  2. Unless provided with written consent from SHEIN or the relevant rights holder, users must not implement, exploit, or transfer the aforementioned intellectual property for any commercial or non-commercial purpose, themselves or authorise any third party to do so.
  3. The user shall ensure that any SHEIN information obtained during the use of this Software and its related services (including technology, technological processes, data, customer information, trade secrets, or technical know-how, including information on research, products, services, business, suppliers, customers, markets, software, development, inventions, programmes, designs, drawings, engineering, marketing, or finances; hereinafter referred to as “Confidential Information”) will not be disclosed, announced, transferred, displayed, provided, used, retained, or otherwise utilised for any purpose other than the user’s use of this Software. Unless explicitly authorised by SHEIN or the relevant information has been made public, the user shall keep the Confidential Information confidential and take all reasonable precautionary measures to prevent its leakage.
  4. Under no circumstances may the user use, without permission, any of SHEIN’s trademarks, service marks, trade names, domain names, website names, or other distinctive branding features, including but not limited to “SHEIN” (hereinafter collectively referred to as “Identifiers”). Without prior written consent from SHEIN, the user must not display, use, or apply for registration—for trademark or domain name purposes—any of the aforementioned Identifiers, whether individually or in combination, nor indicate, either expressly or implicitly to others, that they have the authority to display, use, or otherwise handle such Identifiers. If you breach this Agreement by using SHEIN’s trademarks or Identifiers and cause loss to SHEIN or others, you shall bear full legal liability.

9. Rights of Third Party Software or Technology​

  1. This Software may use third-party software or technology (including open-source code and public-domain code), and such use has been legally authorised. If this Software uses third-party software or technology, SHEIN will, in accordance with relevant regulations or agreements, display relevant agreements or other documents as annexes to this Agreement, by packaging them within a specific folder in the Software installation package, or via an open-source software webpage, among other means. These may take the form of a “Software Licence Agreement”, “Authorisation Agreement”, “Open Source Code Licence”, or similar. Any aforementioned agreements, documents, or websites displayed in any such manner shall be deemed an integral part of this Agreement and will have equal legal effect; you must comply with these requirements. If the user fails to comply, such third parties or government authorities may initiate litigation, impose fines, or take other punitive measures, and request assistance from SHEIN; the user shall bear full legal responsibility.
  2. In the event of any dispute arising from third-party software or technology used by this Software, such dispute shall be resolved by the relevant third party, and SHEIN shall bear no responsibility. SHEIN does not provide customer service support for third-party software or technology; if you require assistance, please contact the third party directly.
  3. If your violation of this Agreement or any other service terms results in complaints or legal claims by a third party, you shall bear all legal responsibility. Should your unlawful or breaching conduct cause SHEIN and its affiliates or parent companies to compensate any third party or be penalised by a government authority, you must fully indemnify SHEIN and its affiliates and parent companies for any resulting losses.

10. Disclaimer​

  1. You understand and agree that this Software and related services may be affected or interrupted by various factors, and SHEIN does not guarantee (including but not limited to):

    • That this Software and its related services will fully meet the user’s requirements;
    • That this Software and its related services will be uninterrupted, timely, secure, reliable, or error-free;
    • That any products, services, or other materials obtained by users through SHEIN will meet users’ expectations;
    • That any errors in this Software will be corrected. SHEIN makes no representation as to the suitability, reliability, availability, timeliness, or accuracy of the information, software, products, services, or related graphics contained in or obtained through this Service, for any purpose. All such information, software, products, services, and graphics are provided “as is” without any kind of warranty.

  2. Regarding information suspected to concern borrowing or other property-related matters, online account passwords, advertisements, or promotions, users should proceed with caution and make their own judgements. To the maximum extent permitted by law, under no circumstances shall SHEIN be liable for any direct, indirect, punitive, incidental, special, consequential, or any other damages, including but not limited to damages arising from the use or operation of this Service, or in any way related to it, as well as delays or inability to use the Service; the provision or non-provision of services; or any information, software, products, or services obtained from the Service; or loss of use, data, or profits caused by using this Service. Such damages may arise from contract, tort, negligence, strict liability, or other causes, and this applies even if SHEIN has been advised of the possibility of such damages.

  3. The user understands and agrees that, during the use of this Software and related services, unforeseen circumstances such as force majeure (force majeure refers to objective events that are unforeseeable, unavoidable, and insurmountable), including but not limited to government actions, natural disasters, network issues, hacking attacks, war, or any other similar events, may occur. In the event of force majeure, SHEIN will endeavour to rectify the situation as promptly as possible; however, for any losses caused to the user by such force majeure, the user agrees that SHEIN shall not bear responsibility.

  4. When using this Software and Service, users must assume, at their own risk, the following matters which are beyond Kite’s control, including but not limited to:

    • Risks of personal information loss or leakage that may result from force majeure circumstances;
    • Users must select a Software version compatible with the installed terminal device; otherwise, any issues or damages arising from incompatibility between the Software and the device model shall be solely the user’s responsibility;
    • When accessing third-party websites via this Software, the user shall be solely responsible for any risks resulting from such sites and related content;
    • Risks and liabilities that may arise where content published by the user is re-posted or shared by others, and such dissemination;
    • Risks caused by unstable wireless network signals or low wireless bandwidth, resulting in log-in failures, incomplete data synchronisation, slow webpage loading speed, and the like.

The user has read, understood, and agrees that this Agreement is intended to ensure compliance with national laws and regulations, maintain public order and good morals, and protect the legitimate rights and interests of others. SHEIN will make every possible effort within its capacity to make judgments in accordance with the relevant laws and regulations; however, it does not guarantee that such judgments will be entirely consistent with those of judicial or administrative authorities. The user understands and agrees to assume responsibility for any consequences arising therefrom.

11. Amendments and updates​

In line with the development of the Internet, changes in relevant laws, regulations, and normative documents, or due to business development requirements, SHEIN may, when necessary, amend or change the terms of service of this Agreement. Once published, the amended terms of service shall immediately replace the previous ones. If the user continues to use the Software service, it shall be deemed that the user has accepted the amended terms; if the user does not accept the amended terms, they should cease using the Software service.

12. Miscellaneous​

  1. Unless otherwise provided by applicable legal rules, the conclusion, effectiveness, fulfilment, interpretation, and dispute resolution of this Agreement shall be governed by the laws of mainland China. Should any provision of this Agreement be invalid due to a conflict with the laws of mainland China, such provision shall be reinterpreted to as closely as possible reflect the original intention of the Agreement, and all other provisions shall remain in full force and effect.

  2. The place of execution of this Agreement is the People’s Republic of China, and it is governed by the laws of the People’s Republic of China within its territory, including but not limited to legislation, regulations, rules, normative documents, and other binding standards or directives relating to intellectual property, cybersecurity, and data protection, as well as any revised and updated versions thereof; furthermore, this includes but is not limited to the Cybersecurity Law of the People’s Republic of China, the Data Security Law of the People’s Republic of China, and the Personal Information Protection Law of the People’s Republic of China.

  3. Any dispute arising from or in connection with this Agreement shall be resolved as far as possible through friendly consultation between both parties. Should consultation fail, both parties agree to submit the dispute to the Guangzhou Arbitration Commission and to conduct Internet arbitration under the currently effective specialised procedures for Internet transaction disputes at the time of application, with written examination. One arbitrator shall be appointed in accordance with the arbitration rules in effect at that time. If, due to the lack of a valid electronic address or other reasons, Internet arbitration cannot be conducted in accordance with the Internet arbitration rules, both parties agree to proceed with arbitration according to the Arbitration Rules of the Guangzhou Arbitration Commission. The arbitration award is final and binding on both parties. Apart from matters in dispute, both parties shall continue to exercise their respective rights and fulfil their respective obligations under this Agreement.

  4. The terms of this Agreement consist of the main body of this Agreement, as well as all privacy policies, various policies, rules, statements, announcements, warnings, alerts, and explanations (“Rules”) already published or to be published in future by SHEIN. SHEIN will make these Agreements and Rules available to you in a prominent manner for your review. Once you begin using this Software, it is deemed that you simultaneously accept all relevant Agreements and Rules announced in relation to the Software. If any provision of this Agreement is held to be unlawful or invalid by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions.

  5. SHEIN reserves the right, without affecting your rights and obligations under this Agreement, to assign part or all of its rights and obligations under this Agreement to its affiliates or other legal entities, or to entrust a third party to provide part or all of the services under this Agreement. In such circumstances, this Agreement shall be equally legally binding upon the assignee or the entrusted party.

  6. You undertake to comply with this Agreement and the applicable export control laws and regulations of the United Nations, China, the United States, and other countries. You undertake not to use the services provided by SHEIN for any purpose prohibited by the relevant export control laws. Unless permitted by the relevant supervisory authorities, neither you nor any other person or entity you authorise to use these services shall offer controlled technology, software, or services through these services to any entity or individual prohibited by the applicable export control laws.

  7. Should any provision of this Agreement be invalid or unenforceable for any reason, the remaining provisions of this Agreement shall remain valid and binding.

  8. The headings in this Agreement are provided solely for convenience and ease of reading and shall not affect the meaning or interpretation of any provision herein.

  9. The copyright of this Agreement belongs to SHEIN, and SHEIN reserves all rights of interpretation and amendment.

  10. For any further question in relation to this Agreement,please reach out to us through the 「Customer Service」 button on the homepage of Kite software.